Refund policy
Refund & Return Policy
At LIVENIO, customer satisfaction is important to us. If there is an issue with your order, we are committed to reviewing your claim fairly and providing an appropriate solution in accordance with this policy.
Damaged, Incorrect, or Missing Items
Please inspect your order upon delivery.
If your product arrives damaged, if you receive the wrong item, or if an essential item or component is missing, please contact us within 7 days of the delivery date.
To help us evaluate the issue, we may request clear photographs or videos showing the product, packaging, shipping label, missing component, or reported problem.
Once a claim has been reviewed and approved, LIVENIO will first attempt to provide a replacement product or the appropriate missing component at no additional cost.
If a replacement is unavailable or cannot reasonably be provided, LIVENIO may issue a full or partial refund, depending on the nature and circumstances of the approved claim.
30-Day Limited Product Guarantee
LIVENIO provides a 30-day limited product guarantee covering verified manufacturing defects and functional failures that occur during normal and intended use.
The 30-day guarantee period begins on the date the order is marked as delivered by the shipping carrier.
To submit a claim under this guarantee, you must contact us within 30 days of delivery and provide your order number, a clear description of the issue, and photographic or video evidence when requested.
LIVENIO may also request reasonable troubleshooting steps or additional information to help determine the nature and possible cause of the reported issue.
Submitting a claim does not automatically guarantee approval, replacement, or refund. Each claim will be evaluated individually based on the information, photographs, videos, troubleshooting results, and other relevant evidence provided.
If the claim is reviewed and approved, LIVENIO will first attempt to provide a replacement product at no additional cost.
If a replacement is unavailable or cannot reasonably be provided, LIVENIO may issue a full or partial refund, depending on the nature and circumstances of the approved claim.
Guarantee Exclusions
The 30-day limited product guarantee does not cover:
- Damage caused by misuse, improper use, improper handling, negligence, or failure to follow the product instructions.
- Damage caused by accidents, impacts, drops, excessive force, or other external causes.
- Damage caused by the use of unsuitable liquids, substances, accessories, power sources, or components.
- Damage caused by improper filling, cleaning, maintenance, storage, or exposure to unsuitable environmental conditions.
- Damage resulting from unauthorized modifications, disassembly, repairs, or alterations.
- Normal wear and tear.
- Minor cosmetic imperfections, changes, or signs of use that do not affect the normal functionality of the product.
- Damage caused after delivery by the customer, another person, pets, or external factors.
- Issues caused by circumstances unrelated to the original condition, manufacture, or normal operation of the product.
Change of Mind
We do not accept returns, exchanges, or refunds for reasons such as:
- Change of mind.
- Ordering the wrong product.
- No longer wanting or needing the product.
- Personal preference after delivery.
- Dissatisfaction with features, characteristics, dimensions, colors, or other information that was accurately described or displayed on the product page.
Please review the product description, specifications, images, and order details carefully before completing your purchase.
Claim Requirements
To be eligible for assistance under this policy, you must:
- Contact LIVENIO within the applicable claim period.
- Provide your order number and the email address used to place the order.
- Provide a clear description of the reported issue.
- Provide clear photographs or videos when requested.
- Complete reasonable troubleshooting steps when requested.
- Provide any additional information reasonably necessary to evaluate the claim.
LIVENIO reserves the right to deny claims that are submitted outside the applicable claim period, do not meet these requirements, contain insufficient evidence, or involve damage or circumstances excluded under this policy.
Returns
In most approved cases, customers will not be required to return the product.
If a return is necessary, LIVENIO will provide the applicable instructions and return details.
Products returned without prior authorization will not be accepted.
Please do not send products directly to the manufacturer or supplier unless specifically instructed by LIVENIO.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
After the refund has been issued, please allow up to 10 business days for your financial institution or payment provider to process and post the funds to your account.
Processing times may vary depending on the financial institution or payment provider.
Contact Us
For questions, assistance, or claims regarding your order, please contact us at: