Shipping policy
Shipping Policy
Thank you for shopping with LIVENIO.
We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, order processing may take slightly longer.
Shipping Time
We currently ship exclusively within the United States.
We offer FREE shipping on all orders within the United States.
Estimated delivery time is 5–10 business days after your order has been processed.
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become available after your order has been dispatched.
Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Carrier delays
- Severe weather conditions
- High shipping volumes
- Public holidays
- Other unforeseen logistical disruptions
LIVENIO is not responsible for delays caused by shipping carriers or external circumstances once an order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment.
LIVENIO is not responsible for orders delivered to incorrectly entered addresses.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly.
If you require assistance, please contact us and we will do our best to help investigate the issue.
If your package is marked as delivered but cannot be located, please contact us. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Contact Us
If you have any questions regarding your shipment, please contact us at:
Location:
Quito, Ecuador